New St. John Office - Now Open!
At Lake Federal, customers are our NUMBER ONE priority. We believe there are many reasons why customers choose to bank with us rather than our competitors. First, we are locally owned and operated. As such, all decision making regarding your accounts are handled in the offices you bank at. We strive to offer friendly personalized service. Our bank products offer competitive interest rates. We have a variety of mortgage and consumer loan products to meet your needs. You will work with one personal banker from the first step of loan application until the final completion of loan closing. Since we do not sell our loans, you will always be able to discuss your accounts with the same people throughout the life of your loan.
We believe it is very important to be comfortable with and trust the people who are handling your financial affairs. If you are looking for customer service of days gone by, we are certain Lake Federal will be right for you.
Attention Visa Debit Card Customers
We may be calling you. To protect your account, we monitor your ATM/Debit Card transactions for potentially fraudulent activity which may include a sudden change in locale (such as a card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent ATM/Debit Card use, we'll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.
Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.
PROTECT YOURSELF:
Please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Here are some additional tips on protecting yourself from debit card fraud.
1. Unless absolutely required for a legitimate business purpose, avoid giving out your:
~ Address and ZIP code
~ Phone number
~ Date of birth
~ Social Security number
~ Card or account number
~ Card expiration date
~ Your PIN is private;
~ (never give it out)
2. In stores and at ATMs, always cover your card and PIN, and watch for:
~ Cell phone cameras, mirrors, or other tools used to view cards and PINs
~ People watching your transactions
~ Cashiers taking your card out of sight; take it to the register yourself
~ Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM
3. Online, you should never respond to unsolicited emails that:
~ Ask you to verify your card or account number; such emails are not sent by legitimate businesses
~ Link to websites; such sites can look legitimate but may collect data or put spyware on your computer
As always, please feel free to call us at 219-845-0220 if you have any questions.
FDIC NOTICE
Lake Federal Bank, FSB has chosen not to participate in the FDIC's Transaction Account Guarantee Program. Customers of Lake Federal Bank, FSB with noninterest-bearing transaction accounts will continue to be insured through December 31, 2009 for up to $250,000 under the FDIC's general deposit insurance Rules. Lake Federal Bank, FSB decided not to participate in this program due to our high level of capital.
|
